Cancellation policy

If the rental agreement is cancelled, the tenant is obligated to pay a portion of the agreed price as compensation. Cancellations must be made in writing. The amount of compensation depends on the time until the arrival date and is calculated as follows: up to 31 days before the arrival date: 30%; from 30 days before the arrival date: 50% of the agreed rental price; up to 2 weeks before the arrival date: 80% of the agreed rental price; up to 1 week before the arrival date: 90% of the agreed rental price; and in case of no-show: 90% of the agreed rental price. Travel cancellation insurance is recommended.

Withdrawal by the landlord

In the event of cancellation on our part due to force majeure or other unforeseeable circumstances (such as an accident or illness of the host, or other circumstances beyond our control that make fulfillment impossible), liability is limited to the reimbursement of the costs. In the event of a justified cancellation, the customer has no claim to compensation – no liability is assumed for travel and hotel costs. Cancellation by the landlord may occur without notice after the start of the rental period if the tenant persistently disturbs other tenants despite a warning or behaves in such a way that breaches the contract that the immediate termination of the rental agreement is justified.